An Oracle PeopleSoft HR Self-Service Transformation Journey – In Partnership with Infosys Public Services

Infosys Public Services partnered with a Canadian Provincial Government Ministry to modernize and transform their Human Capital Management (HCM) capabilities using Oracle and Azure cloud platforms. The ministry, responsible for processing payroll and direct deposit for over 65,000 employees, embarked on a multi-phase journey to not only modernize their infrastructure but also enhance employee experience through improved self-service capabilities.

Phase 1: Foundation for Transformation

The journey began with a strategic re-platforming initiative. The ministry’s legacy systems—built on Mainframe and DB2—were migrated to a modern Oracle and Azure-based platform. This phase involved:

• Migrating large volumes of critical HR and payroll data
• Upgrading the application infrastructure
• Implementing cloud-native technologies for better scalability and reliability

Infosys also collaborated with the ministry to develop a future-state business case by demonstrating the enhanced features and functionalities of the PeopleSoft HCM product. This vision-setting exercise laid a strong foundation for future HR digital transformation initiatives.

Phase 2: HR Self-Service Transformation

Building on the re-platformed foundation, the ministry initiated a transformation of their HR Self-Service capabilities. Once again partnering with Infosys Public Services, the goal was to:

• Leverage the new PeopleSoft FLUID User Interface for an enhanced user experience
• Upgrade the application to the latest version
• Modernize legacy self-service features for accessibility and usability

Key Activities:

• Collaborative Design: Infosys facilitated iterative design and validation workshops with business users to ensure the solution met the unique needs of ministry employees, including compliance with usability and accessibility standards.
• Legacy to Modern UX: Legacy self-service functionalities were carefully analyzed and reimagined in the new FLUID interface.
• Future-Ready Platform: The transformation not only enhanced the current desktop experience but also laid the groundwork for a mobile-friendly self-service platform.

Outcomes & Impact

• Successful upgrade and deployment of modern HR self-service capabilities for over 65,000 employees
• A streamlined, intuitive user experience that improved employee satisfaction
• A platform ready for future mobile access and continued innovation
• A robust model for digital HR transformation in the public sector

Conclusion

Through a collaborative and phased approach, Infosys Public Services enabled the Ministry to transform its HR systems from legacy mainframe infrastructure to a modern, cloud-based, user-centric platform. This transformation stands as a testament to how government agencies can adopt digital innovation to enhance operational efficiency and improve employee experiences at scale.